Photo: (Caption – Left to Right): Chief Darwin Guzman, Village of Monroe PD, Chief John Rader, Town of Warwick PD, Orange County Executive Steve Neuhaus, Chief Dominick Blasko, Town of Crawford PD, and John Ewanciw, City of Middletown PD.
Modern NicheRMS Platform Enhances Law Enforcement Efficiency and Collaboration
Orange County, in partnership with the City of Middletown, Town of Warwick, and Village of Monroe Police Departments, has launched the Niche Records Management System (NicheRMS) to streamline law enforcement operations, improve data sharing, and enhance public safety.
“This system will strengthen public safety while offering municipalities a cost-effective way to modernize law enforcement technology,” said Orange County Executive Steve Neuhaus. “NicheRMS will streamline processes, making it easier for our County police departments to do their jobs effectively and efficiently and with better data sharing. I thank the County’s Information Technology department for their dedication and hard work in getting this implemented.”
Developed by Niche Technology, NicheRMS replaces an outdated law enforcement system that is no longer supported with a modern, integrated platform. Hosted by Orange County, the system eliminates data silos, provides real-time access to critical information, and enhances officer response capabilities.
The benefits of NicheRMS have already been proven with the New York State Police and Suffolk County law enforcement and public safety agencies. This centralized system enhances situational awareness and operational efficiency.
Through seamless integration with the 911 Computer-Aided Dispatch (CAD) system, NicheRMS provides a ‘Single Pane of Glass’ for all Orange County municipalities and law enforcement agencies to access and share vital information.
“Many individuals have dedicated countless hours to implement the new Niche Record Management System for law enforcement in our County, and they all deserve to be commended for their steadfast dedication,” said Peter J. Cirigliano II, Orange County Commissioner, Department of Emergency Services. “This system will undoubtedly provide real-time, actionable information, foster collaboration, and enhance the safety of both law enforcement and our residents.”
Orange County residents will reap the benefits through:
- Faster Incident Response: Real-time data access improves emergency response
- Enhanced Crime Prevention: Intelligence-sharing helps identify and prevent threats
- Streamlined Investigations: Centralized records improve case tracking and resolution
- Stronger Community Policing: Officers can monitor and support vulnerable individuals
- Greater Accountability: Audit trails and reports ensure transparency
- Increased Officer Awareness: Greater visibility into criminal activity across municipalities and jurisdictions enables an aggregate perspective
This initiative was a joint effort between the cities, towns, and villages, along with Orange County Emergency Services, Information Technology Services, Sheriff’s Office, and the District Attorney’s Office. Niche Technology provided the system, while the New York State Technology Corporation (NYSTEC) provided project management services.
This implementation establishes the foundation for a Countywide public safety system, enabling more municipalities to join at a fraction of the cost of independent systems. Future expansion will include additional police departments, the Probation Department, the Sheriff’s Office, and the District Attorney’s Office.
“This new records management system is a major step forward for law enforcement in Warwick and across Orange County,” said John Rader, Warwick Police Chief. “Modern policing demands real-time data sharing and seamless collaboration, and NicheRMS gives our officers the tools they need to respond more efficiently, track cases more effectively, and keep our communities safer. I’m proud to see Warwick PD working alongside our law enforcement partners to implement cutting-edge technology that enhances public safety and supports our officers in the field.”
“Niche RMS will streamline our law enforcement to better document cases, track arrests, manage investigations, and solve crimes,” said Neuhaus. “They will be able to instantly access and share information, leading to efficiencies for years to come.”
